EDUCATION QUALITY PERCEPTION BY HIGHER EDUCATION INSTITUTION STUDENTS: EMPIRICAL FINDINGS

Lev Fishman () and Olga Tsibina ()
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Lev Fishman: Samara state pedagogical university
Olga Tsibina: Samara state pedagogical university

International Journal of Teaching and Education, 2017, vol. 5, issue 2, 22-31

Abstract: This paper presents certain findings of empirical study of students? perception of the education services quality in higher education institutions; it is shown that the majority of education services production quality parameters are irrelevant for students and might not lead to increasing the services quality as perceived by students. In other words virtually irrelevant for students is a whole range of education services quality characteristics, researchers and government oversight authorities in the education sphere pay special attention to.

Keywords: education services; education services quality; quality of higher education (search for similar items in EconPapers)
JEL-codes: A23 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sek:jijote:v:5:y:2017:i:2:p:22-31

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