Organizational Justice: How Does It Affect Performance and Job Satisfaction?

Keumala Hayati () and Indra Caniago ()
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Keumala Hayati: Lampung University, Management Department, Faculty of Economics and Business
Indra Caniago: Accounting Department, Faculty of Economics and Business

A chapter in Proceedings of the International Conference of Economics, Business, and Entrepreneur (ICEBE 2022), 2023, pp 378-391 from Springer

Abstract: Abstract This study examines the influence of organizational justice on task and contextual performance, with job satisfaction as a mediation. Task performance is a performance that is directly related to the main task of the job. Meanwhile, contextual performance is an activity that does not directly support the core of the work. Data was collected by distributing questionnaires to 150 banking employees in Bandar Lampung, Indonesia. The analysis tool uses SmartPLS version 3.0. The results showed that distributive justice affects the task and contextual performance of banking employees but has no effect on job satisfaction. Interactional & procedural justice affects job satisfaction but does not directly affect task & contextual performance. Job satisfaction was found to mediate the effect of interactional & procedural justice on task and contextual performance. Employees who feel treated relatively in a distributed manner will fulfill their tasks and contextual performance. Employees who are treated fairly in an interactional and procedural manner will increase their job satisfaction and impact their task and contextual performance.

Keywords: Distributive Justice; Interactional Justice; Procedural Justice; Job Satisfaction; Task Performance; Contextual Performance (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-2-38476-064-0_40

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DOI: 10.2991/978-2-38476-064-0_40

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