The Impact of National Logistics Ecosystem Policy on Indonesia’s Logistics Service Performance: The Roles of Human Resources Competency and Digitalization

Ibnu Romadhona () and Rully Indrawan
Additional contact information
Ibnu Romadhona: Trisakti Institute of Transportation and Logistics, Department of Logistics Engineering
Rully Indrawan: Trisakti Institute of Transportation and Logistics, Department of Logistics Engineering

A chapter in Proceedings of the 4th International Conference on Management and Business (ICoMB 2025), 2026, pp 157-179 from Springer

Abstract: Abstract This study investigates the impact of the National Logistics Ecosystem (NLE) policy implementation on logistics service performance in Indonesia, emphasizing the mediating role of human resource (HR) competencies and the moderating effect of digitalization on sustainable economic development. Indonesia is the world’s largest archipelagic country and faces its own set of logistics challenges. For instance, logistics costs are high (14.29% of GDP), and the country is 57th out of 139 in the Logistics Performance Index. The NLE policy’s goal is to make logistics processes easier by integrating systems and going digital. A sequential explanatory mixed-method approach was utilized, comprising 378 quantitative respondents and 20 qualitative key informants. The data were examined through structural equation modelling and thematic analysis. The results show that the quality of logistics policy governance and industry competition both have a positive effect on the logistics ecosystem’s ability to innovate and its operational efficiency. This, in turn, improves the performance of logistics services. The implementation of NLE greatly enhances HR competencies, acting as a mediator in this relationship. Digitalization and the maturity of the digital ecosystem partially mitigate these effects, whereas receptiveness to global best practices does not exhibit significant moderation. Qualitative findings indicate obstacles such as inadequate system readiness, deficiencies in HR expertise, bureaucratic complexities, inconsistent infrastructure, and technical issues, including subpar user interfaces and system interruptions. Suggestions include strengthening HR through training and certification, making infrastructure development fairer, simplifying regulations, improving system integration and real-time monitoring, and making public services more user-friendly. This study enhances theoretical frameworks by integrating policy implementation theory, the resource-based view, and innovation diffusion theory, while also offering empirical guidance for optimizing the implementation of the National Logistics Ecosystem (NLE) to foster Indonesia’s sustainable economic development.

Keywords: National Logistics Ecosystem; logistics service performance; human resource competencies; digitalization; sustainability (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-656-2_13

Ordering information: This item can be ordered from
http://www.springer.com/9789462396562

DOI: 10.2991/978-94-6239-656-2_13

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().