SOP Training for Human Resource Development in Expeditions: A Systematic Literature Review

Finka Maureen Pinontoan ()
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Finka Maureen Pinontoan: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 2228-2242 from Springer

Abstract: Abstract The rapid expansion of e-commerce and cross-border trade has intensified demands in the courier and expedition industry, highlighting the need for reliable workforce competence. This study investigates the role of Standard Operating Procedure (SOP) training as a strategic mechanism for human capital development in logistics organizations. Using a Systematic Literature Review (SLR) guided by PRISMA 2020 and complemented with bibliometric analysis, the review synthesizes 286 peer-reviewed articles published between 2015 and 2025. The findings demonstrate that SOP training enhances operational consistency, reduces errors, and ensures compliance with safety and quality standards. Beyond operational reliability, SOP training contributes to broader human capital outcomes, including motivation, employee retention, and organizational commitment. Bibliometric mapping identified five thematic clusters: collaboration and change, capability and governance, outcome-oriented HRM, organizational lenses and gaps, and behavioral well-being. These clusters highlight the multidimensional role of SOP training, linking technical compliance to organizational resilience. Moreover, recent studies emphasize the integration of digital upskilling, immersive training, and HR analytics, reflecting the transition toward adaptive workforce development in Industry 4.0 contexts. Despite these advancements, research on SOP training within courier and expedition services remains limited, with most evidence derived from healthcare, aviation, or manufacturing sectors. This study concludes that SOP training represents a critical investment in human capital, delivering measurable organizational benefits. Addressing identified research gaps particularly in courier-specific, longitudinal, and cross-country studies will be essential to ensure workforce competence and sustainability in the evolving logistics environment.

Keywords: SOP; Training; Expedition; Human Resource; Systematic Literature Review (search for similar items in EconPapers)
Date: 2026
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DOI: 10.2991/978-94-6239-709-5_155

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