The Effect of Privacy (Security) Settings, Application Design, and E-Trust on E-Relationship Satisfaction and E-Loyalty on GoFood in Surabaya

Ahadin Mintarum ()
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Ahadin Mintarum: Airlangga University

A chapter in Proceedings of the 19th International Symposium on Management (INSYMA 2022), 2023, pp 439-444 from Springer

Abstract: Abstract This study aims to examine privacy (security) settings, application design, and e-trust on e-relationship satisfaction and e-loyalty on GoFood in Surabaya. This study used a quantitative approach with the partial least square (PLS) method by distributing questionnaires to 100 respondents who used the GoFood application in Surabaya. The results show that privacy (security) settings and application design affect e-Trust. Meanwhile, application design and e-Trust have an effect on e-relationship satisfaction, while privacy (security) settings have no effect. E-trust has no effect on e-loyalty, but e-relationship satisfaction has an effect on e-loyalty.

Keywords: privacy (security) settings; Application design; e-trust; e-relationship satisfaction; e-loyalty (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-008-4_55

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DOI: 10.2991/978-94-6463-008-4_55

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