Effectiveness of Integrative Application of Quality Management Systems with Productivity and Quality Improvement Tools in Businesses

Tran Van Binh (), Nguyen Thi Hong Van and Nguyen Hoang Lan
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Tran Van Binh: Hanoi University of Science and Technology, School of Economics and Management
Nguyen Thi Hong Van: Hanoi University of Science and Technology, School of Economics and Management
Nguyen Hoang Lan: Hanoi University of Science and Technology, School of Economics and Management

A chapter in Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022), 2023, pp 529-536 from Springer

Abstract: Abstract Within the scope of Program 712, in 2020, Directorate for Standards, Metrology and Quality – Ministry of Science and Technology cooperated with Asia Management Consulting and Business Development Company Limited to perform the research on “replicating the application of management systems combined with productivity and quality improvement tools as appropriate for small and medium-sized businesses in Vietnam”. The methodology used in this research includes the construction of integration models; selecting businesses suitable to set up the application of appropriate management systems and productivity and quality improvement tools; guiding businesses to apply management systems and productivity and quality improvement tools successfully, and taking the survey to test the effectiveness of models application. The results show that applying management systems and productivity and quality improvement tools increases effectiveness in all 30 businesses, 14 recorded a 7.5–25% increase, and 16 recorded 25–41%. All 30 businesses show improvement in discipline, manners, and attitude in work, as well as improvement in awareness of management systems and productivity and quality improvement tools. However, there remain existing difficulties arising from businesses’ finance and scale situation, like not having a specialized position in charge of system management or productivity and quality improvement projects, or well-trained specialist quitting, weakening the effectiveness of the system.

Keywords: Quality Management System; Vietnam Business; Productivity and Quality Improvement Tools; Model; Effectiveness (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-076-3_42

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