Will Telemedicine Become a Future Preference of People Over In-Person Encounters Going by the Physicians’ Perspectives?

N. Kavipriya and Selvam Jesiah ()
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N. Kavipriya: Sri Ramachandra Institute of Higher Education and Research (DU), Sri Ramachandra Faculty of Management Sciences
Selvam Jesiah: Sri Ramachandra Institute of Higher Education and Research (DU), Sri Ramachandra Faculty of Management Sciences

A chapter in Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023), 2023, pp 232-242 from Springer

Abstract: Abstract Telemedicine is still not seen as a formidable alternative in the making to face-to- face Clinical encounters of Physicians and the patients. Face to face encounters are substantially more assuring and patient-satisfying, though Telemedicine is making in-roads into the conventional medical practice with face-to-face interaction and with technology supporting it. A desire to continue to use the technology in healthcare is highly associated with the satisfaction in quality of the service and the belief that adaptability is important for implementing the technology in healthcare. The paper takes a stock of the current situation about telemedicine and what the future would be, by hearing out the Physicians’ perspectives. Interviews with the physicians and the responses to the queries posed to them are recorded to analyze and arrive at the findings on the current status of Telemedicine and what could be its future. In this qualitative narrative analysis, doctors described a quick, iterative uptake of telemedicine and a slowing down of use as the 2019 prevalence of coronavirus sickness fell. Interventions and regulations to support telemedicine for ongoing healthcare delivery and maintain its accessibility for the citizens can be influenced by physician experiences during the pandemic.

Keywords: Telemedicine; Service quality dimensions; physicians’ perception; healthcare service (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-162-3_21

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DOI: 10.2991/978-94-6463-162-3_21

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