Analysis the Effect of Job Burnout and Resilience on Turnover Intention During the Covid-19 Pandemic on Bank Employees in Indonesia

Luthfia Zahra Yasmin (), Ni Gusti Made Rai and Geodita Woro Bramanti ()
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Luthfia Zahra Yasmin: Institut Teknologi Sepuluh Nopember, Department of Business Management
Ni Gusti Made Rai: Institut Teknologi Sepuluh Nopember, Department of Business Management
Geodita Woro Bramanti: Institut Teknologi Sepuluh Nopember, Department of Business Management

A chapter in Proceedings of the 3rd International Conference on Business and Engineering Management (IConBEM 2022), 2023, pp 270-281 from Springer

Abstract: Abstract Based on PPM Management's research, eighty percent of corporate employees in Indonesia felt burnout in the COVID-19 pandemic and service sector employees gave the highest burnout response, namely thirty-one percent. Likewise, since 2018, the largest bank companies in Indonesia have experienced a employees decreased by 2.25%. This research was done to analyze the effect of Depersonalization, Personal Accomplishment, and Emotional Exhaustion (Job Burnout dimensions) partially on Resilience to Turnover Intention in millennial age employees who work in banking in all over Indonesia. This research’s data were collected with online questionnaires and 200 respondents of the employees who born in 1986–2000 and work in banking in all over Indonesia. The research data was processed using descriptive analysis, assumption testing, and Structural Equation Modeling (SEM). This study concludes that Emotional Exhaustion can affect Turnover Intention positively and significantly, while Depersonalization, Personal Accomplishment, and Resilience do not affect Turnover Intention positively and significantly.

Keywords: Resilience; Turnover Intention; Job Burnout; Structural Equation Modelling (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-216-3_21

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