The Influence of Service Quality of Service Provider Consultant Planning Construction Planning on Service User Satisfaction

Totong Budiman (), Ratih Hurriyati and Heny Hendrayati
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Totong Budiman: Universitas Pendidikan Indonesia
Ratih Hurriyati: Universitas Pendidikan Indonesia
Heny Hendrayati: Universitas Pendidikan Indonesia

A chapter in Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022), 2024, pp 423-430 from Springer

Abstract: Abstract This study aims to describe service quality and user satisfaction, and customer satisfaction helps to identify hypotheses about service quality. Relationship between perceived service quality and service user satisfaction. This research method uses a simple random sampling method. This sample uses up to 30 respondents who are service users CV. AK, consisting of two variables with 54 questions. The data analysis technique used Statistical Product for Service Solutions (SPSS) 25 for Windows computer software with a simple linear regression method. The results of this study give an overview of service quality and service user satisfaction at a very high level. Service quality has a positive and significant influence on the satisfaction level of service users.

Keywords: Service Quality; Service User Satisfaction; Construction Planning Consultant Services (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-234-7_41

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DOI: 10.2991/978-94-6463-234-7_41

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