Building Quality Digital Patient Experience Based on Innovation in Health Service Facilities in West Java

Julia Famor Pratami (), Ratih Hurriyati, Vanessa Gafar and Bambang Widjajanta
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Julia Famor Pratami: Universitas Pendidikan Indonesia, Doctoral Program of Management Study, Faculty of Economics and Business
Ratih Hurriyati: Universitas Pendidikan Indonesia, Doctoral Program of Management Study, Faculty of Economics and Business
Vanessa Gafar: Universitas Pendidikan Indonesia, Doctoral Program of Management Study, Faculty of Economics and Business
Bambang Widjajanta: Universitas Pendidikan Indonesia, Doctoral Program of Management Study, Faculty of Economics and Business

A chapter in Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022), 2024, pp 870-878 from Springer

Abstract: Abstract Digitalization has begun to emerge in the healthcare industry as an effort to overcome the issues of health services access. Thus, this study was conducted to investigate the relationship between healthcare quality, innovation, and digital patient experience in dental healthcare facilities in West Java. The data were collected using an online survey involving 214 patients spread throughout West Java, in which the data analysis was carried out using linear regression and path analysis. The findings revealed that innovation and health services quality had a significant role in realizing digital patient experience. In addition, there was an indirect influence between health services quality and the digital patient experience through innovation. This research’s novelty is in the testing and analysis of the relationship between innovation, healthcare quality, and digital patient experience in a conceptual model, which was carried out at healthcare facilities in West Java.

Keywords: Digital Patient Experience; Healthcare; Health Services Quality; Innovation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-234-7_90

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DOI: 10.2991/978-94-6463-234-7_90

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