Digital Innovation in the Tourism Industry: Some Evidence from Indonesia

Hari Hananto, Veny Megawati () and Aluisius Hery Pratono
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Hari Hananto: University of Surabaya
Veny Megawati: University of Surabaya
Aluisius Hery Pratono: University of Surabaya

A chapter in Proceedings of the 20th International Symposium on Management (INSYMA 2023), 2024, pp 172-177 from Springer

Abstract: Abstract While the pandemic placed extreme economic challenges, the tourism industry seeks disruptive adaptations by generating digital innovations that provide fertile ground in this global crisis. This article examines how digitalization has a subversive impact on the tourism and hospitality industries by exploiting information and communication technology (ICT). This study compares two cases that involve the best tourism villages in East Java and Yogyakarta. The results indicate that ICT is a driving force for innovation and greatly impacts the structure, processes, and organizational landscape. Secondly, every organization needs unique digital skills involving technical skills, creative skills, and leadership approaches. This study contributes to the stakeholder theory that seeks to understand how to generate economic value.

Keywords: Digital Innovation; Information and Communication Technology; Technical skill; Creative skill; Leadership approach (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-244-6_28

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