Analysis of the Impact of Increasing Non-Tax State Revenue Directorate General of Intellectual Property on the Quality of Public Services in the Field of Intellectual Property at the Directorate General of Intellectual Property

Bayu Santoso (), Eleonora Sofildsa and Dini Hariyanti
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Bayu Santoso: University Of Trisakti, Faculty Of Economics And Business
Eleonora Sofildsa: University Of Trisakti, Faculty Of Economics And Business
Dini Hariyanti: University Of Trisakti, Faculty Of Economics And Business

A chapter in Proceedings of the International Conference on Sustainable Collaboration in Business, Technology, Information, and Innovation (SCBTII 2023), 2023, pp 353-373 from Springer

Abstract: Abstract As mandated in the 1945 Constitution of the Republic of Indonesia, the policies to increase State Revenue through intensification and extensification efforts continue to be carried out, one of which is through Non-Tax State Revenue. Non-Tax State Revenue is expected to contribute to financing national development. The utilization of Non-Tax State Revenue within the Directorate General of Intellectual Property (DGIP) is one of the driving forces for the government to provide services in the field of intellectual property through program targets that have been prepared in order to become a world-class intellectual property office. The novelty of this research is to examine the effect of the increase in Non-Tax State Revenue at DGIP on the quality of public services in the field of Intellectual Property. This research uses a qualitative approach with in-depth interview with informants consisting of regulators, operators and academics. The analytical tool used is NVivo to transcribe the interview results, perform coding and analyze the interview results. Based on the results and analysis that has been carried out, this research shows results that align with the theme of this research, which relate to “Analysis of the Effect of Increasing Non-Tax State Revenue at DGIP on the Quality of Public Services in the Field of Intellectual Property”. This study concludes that the Non-Tax State Revenue received by DGIP has an impact on the quality of the Intellectual Property public services provided, supporting DGIP's efforts to continue innovating in providing quality Intellectual Property services to the public. The most significant impact of the increase in Non-Tax State Revenue at DGIP is the improvement of the quality of facilities and infrastructure; operations which also automatically have an impact on improving DGIP services as one of the driving forces of government efforts in providing services in the field of intellectual property.

Keywords: State revenue; Tax; Non-Tax State Revenue; Intellectual Property; Public Service; Quality; DGIP; performance; Innovation (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-292-7_22

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