Digital Transformation: Organizational Change of Bank of Communications

Zhangbiao Wang ()
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Zhangbiao Wang: Collins Collage, The University of Tulsa

A chapter in Proceedings of the 2023 International Conference on Finance, Trade and Business Management (FTBM 2023), 2023, pp 487-496 from Springer

Abstract: Abstract This study explores the impact of digital transformation on the performance and operation of Bank of Communications, one of the largest commercial banks in China. This report proposes a comprehensive model, deploying secondary data for empirical examination, to understand the effects of key digital transformation elements such as Big Data, IoT, Blockchain, and AI on the bank's operational efficiency, customer service, and profitability. Findings indicate significant positive relationships between these digital elements and bank performance indicators. This report discusses the results in light of current literature, highlighting the importance of digital transformation in enhancing banking efficiency, customer satisfaction, and overall performance. Suggestions are offered for leveraging these digital technologies effectively for future improvements and challenges. The study concludes that digital transformation is not only a necessity but also a strategic tool for banking institutions in the 21st century. The paper concludes by providing an insightful gaze into the promising future of digitally transformed banking.

Keywords: Digital transformation; big data; risk management (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-298-9_53

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DOI: 10.2991/978-94-6463-298-9_53

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