Creating a Mobile E-Wallet for Visual Impairment Using an Inclusive Design Approach: A Case Study in Bandung, Indonesia

Ilham Ilyasa (), Rahmat Fauzi and Sinung Suakanto
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Ilham Ilyasa: Telkom University, School of Industrial System Engineering
Rahmat Fauzi: Telkom University, School of Industrial System Engineering
Sinung Suakanto: Telkom University, School of Industrial System Engineering

A chapter in Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023), 2023, pp 4-15 from Springer

Abstract: Abstract In Indonesia, the rapid growth of Fintech has brought convenience to the general population, offering access to financial services and seamless fund transfers. However, this progress hasn't been fully inclusive, leaving individuals with visual impairments at a disadvantage. Based on data collected from a sample of 10 visually impaired respondents in Bandung, three primary challenges were identified when using E-Wallet applications: inaccuracies in screen reader interpretation of app displays, limitations in utilizing gesture-based functions such as 'slide to pay,' and lengthy transaction processes. This study's objective was to create an inclusive Fintech mobile application that provides comprehensive accessibility for screen reader users, employing the Inclusive Design Methodology. Evaluation, utilizing the System Usability Scale (SUS) and the Single Ease Question (SEQ) with the same 10 visually impaired participants, resulted in a high level of usability, as evidenced by an SUS score of 93 and a SEQ score of 67. These findings signify the successful development of an accessible and user-friendly Fintech application for individuals with visual impairments, bridging the accessibility gap within the Fintech sector in Indonesia.

Keywords: First Keyword; Second Keyword; Third Keyword. Inclusive Design; E-Wallet; User Experience; User Interface; Usability; SUS; Visual Impairment (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-340-5_2

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