Work Environment Mediates the Influence of Workload and Career Development on Intention to Leave

Frengky Kambuaya ()
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Frengky Kambuaya: Hasanuddin University

A chapter in Proceedings of the 8th International Conference on Accounting, Management, and Economics (ICAME 2023), 2024, pp 822-833 from Springer

Abstract: Abstract Employee turnover in the banking sector, especially at Bank BNI Sorong City Branch, is a serious concern because of its impact on organizational stability and service quality. This research aims to understand the factors that influence the employee turnover rate in the branch. Observations and data show a significant turnover rate in the last two years, which can be caused by changes in company policy, limited career development opportunities, and high workload. The impacts include reduced continuity of service, loss of employee knowledge, and additional burden on HR teams. Factors such as job satisfaction, career development, and work environment were identified as important variables. The research method used a quantitative design with a cross-sectional approach and involved 100 respondents from the employee population of Bank BNI, Sorong City Branch. Data was collected through a questionnaire which included workload variables, career development, work environment, and intention to leave. Data analysis was carried out using Partial Least Square (PLS). The results of the analysis show the positive influence of workload and career development on the work environment. Workload also has a significant impact on intention to leave, where good workload management can reduce employees’ intention to leave work. Career development has a positive impact on intention to leave, and the work environment mediates the relationship between career development and intention to leave work.

Keywords: Turnover; Workload; Career Development; Work Environment (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-400-6_62

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