To Study the Technological Impact and Innovation on the Hotel Industry in Relations to the Employees Working in the Concierge Section of Front Office

Bhola Chourasia ()
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Bhola Chourasia: Assam Down Town University, Associate Professor

A chapter in Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024), 2024, pp 158-176 from Springer

Abstract: Abstract Technology and Innovation (TI) is the latest vogue in the field of Hospitality, which is entering more and more into our daily lives. Post covid, human dependency on Technology and Innovation has increases several times. As these days hospitality sector especially hotels are also facing highly competitive climate, with changing covid norms, changing guest demands who wants more innovations and with saturation in the technologies and top of that the pressure of employing everything within the limited budget. Adoption of Technology has become crucial to integrate innovations with economy. To meet the needs of innovations the hotel industry is also looking for the different ways to incorporate Technology and Innovation into their business and they have been successfully implanting Technology and Innovation into their hotels. But like every coin has two sides, the adoption of Technology and Innovation has also come up with its own thorns, TI has gives many new innovative technologies to meet the guest satisfaction, but it has also brought along with it, many complexities and problems for the hotel industry. Thus the major objective of this study is to study the Technological Impact and Innovation on the hotels industry especially with reference to the employees working in the Concierge section of front office department of the hotels.

Keywords: Technology and Innovation; Concierge; complexities; Hotel Industry; Front Office (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-437-2_11

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