Assessing Disruptive Technology’s Influence on Housekeeping Operations and Employee Dynamics in Star Category Hotels

Prerna Srivastava () and Pankaj Kumar Tyagi
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Prerna Srivastava: Chandigarh University, Research Scholar
Pankaj Kumar Tyagi: Chandigarh University, Professor

A chapter in Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024), 2024, pp 317-325 from Springer

Abstract: Abstract As a result of incorporating new technologies into its operations, the hotel business is seeing constant growth. Modern hotels have integrated technology into every nook and cranny. More so than in the past, technological advancements have made it more difficult to find qualified employees. Therefore, businesses have started to outsource in order to tap into a larger pool of potential employees. Even the cleaning staff follows this rule. The housekeeping department, like many others, is prone to manual labor but stands to benefit greatly from automation in the near future. The hotel as a whole is seeing the good effects of technological advancements, and this includes the housekeeping department. This research looks at how outsourcing cleaning services affects the housekeeping department as a whole as a result of technological adoption. As part of its evaluation, the study looks at the connection between housekeeping and outsourcing. The data has been analyzed using a quantitative technique based on questionnaire surveys sent to hotel managers in charge of cleaning. One of the most important takeaways from the research is the positive impact that outsourcing has had on the hotel cleaning department via the use of technology. The research focuses on the current technological changes and how they have an impact on the outsourcing of housekeeping services.

Keywords: Disruptive Technology; Housekeeping Operations; Employee Dynamics; Hotel Industry; Outsourcing; Technological Innovation; Trends; Organizational Performance; Technology Adoption; Hospitality (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-437-2_22

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