Analysis of Length of Stay for Outpatient Pediatric Dental Polyclinic in XYZ Hospital

Shaliha Ratih Dhaneswari () and Mursyid Hasan Basri
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Shaliha Ratih Dhaneswari: Bandung Institute of Technology, School of Business and Management
Mursyid Hasan Basri: Bandung Institute of Technology, School of Business and Management

A chapter in Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023), 2024, pp 373-379 from Springer

Abstract: Abstract In healthcare services, the Indonesian Ministry of Health has regulated the minimum standard that all hospitals in Indonesia must serve. Every hospital also has an operational standard established by the hospital management. This study focuses on the Length of Stay (LOS) of pediatric dental outpatient polyclinic and a private hospital in Bandung, XYZ Hospital, as the subject. LOS is the total time a patient spends in a hospital from arrival at the administration until the time he/she leaves the hospital. XYZ Hospital management set 2 hours as the maximum duration of time that an outpatient spends in the hospital. Preliminary data showed that pediatric dental polyclinic’s average outpatient LOS (OLOS) has exceeded the standard. Hence, this study aimed to find a solution to this issue. To analyse this issue, secondary data was further analysed to determine which sub-process contributes the longest time from the whole process. A control chart comprehends the maximum time in each sub-process during their best performance. Value-added analysis from the BPMN then showed some activities that need to be minimised or removed. In conclusion, a maximum time for each sub-process and business process improvement in the registration process will be suggested to XYZ Hospital. The suggestion is expected that the pediatric dental polyclinic will attain the hospital management’s standard, enhancing patient satisfaction.

Keywords: Outpatient length of stay; BPMN; value-added analysis; business process improvement (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-443-3_49

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