Evaluation of Crossing Port Services at Jepara Crossing Port, Central Java Province

Kumila Hanik, Andri Yulianto (), Siti Nurlaili Triwahyuni and Azira Salsabila
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Kumila Hanik: Politeknik Bumi Akpelni
Andri Yulianto: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Siti Nurlaili Triwahyuni: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Azira Salsabila: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

A chapter in Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2023), 2024, pp 78-85 from Springer

Abstract: Abstract The ferry port functions as a place for the operation of ferry transportation activities, in the operational system, ferry transportation must not be hampered or disrupted in its service. Therefore, good facilities and infrastructure are needed to support service activities at ferry ports. This research aims to achieve good service and as basic capital for the development of a port. It is necessary to make efforts to improve adequate services, in order to provide maximum service. The government has established Ferry Port Services through Regulation of the Directorate General of Land Transportation Number: KP.5062/AP 005/DRJD/2020. Based on the results of the analysis of the level of suitability and weighting at the Jepara Ferry Port, a score of 39.95 was obtained. The results show that the service at the Jepara Ferry Port is in classification D, meaning that the service at the Ferry Port is in the poor category. Therefore, to create optimal service at the Jepara Ferry Port, it is necessary to improve passenger services, ship services and vehicle services at the Jepara Ferry Port in accordance with regulations.

Keywords: Evaluation; Service; Ferry Port (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-486-0_12

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