A Study on the Influencing Factors of Digital Transformation of Logistics Enterprises Utilizing the DEMATEL-ISM Model

Fang Zhang () and Yang Gao ()
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Fang Zhang: Liaoning Technical University, College of Business Administration
Yang Gao: Liaoning Technical University, College of Business Administration

A chapter in Proceedings of the 2024 5th International Conference on Management Science and Engineering Management (ICMSEM 2024), 2024, pp 471-478 from Springer

Abstract: Abstract In the era of the digital economy, the digital transformation of enterprises has emerged as an inevitable trend. As a pivotal industry leading the development of the national economy, the logistics sector urgently necessitates accelerating its digital transformation process to bolster its core competitiveness. Through a meticulous literature review and by incorporating valuable insights from relevant industry experts, this study identified twelve crucial influencing factors for the digital transformation of logistics enterprises. Subsequently, a DEMATEL-ISM model was constructed, leveraging the DEMATEL method to pinpoint the key influencing factors. The ISM model was then employed to unveil the intricate interrelationships among these factors, stratifying them into deep, transitional, and superficial levels, and presenting a comprehensive multi-level hierarchical structure diagram. Drawing from these insights, this study offers tailored countermeasures and strategic recommendations aimed at advancing the digital transformation of logistics enterprises, ultimately enhancing their operational efficiency and service quality, and effectively promoting the steady and robust progress of digital transformation efforts.

Keywords: digital transformation; logistics enterprise; influencing factors (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-570-6_46

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