Analysis of User Satisfaction of I-BOSS System on Licensing Services at the Directorate of Goods Traffic in BP Batam

Dyne Estina Sihombing () and Sri Zuliarni ()
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Dyne Estina Sihombing: Politeknik Negeri Batam, Business Management Department
Sri Zuliarni: Politeknik Negeri Batam, Business Management Department

A chapter in Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024), 2025, pp 340-352 from Springer

Abstract: Abstract This aims of this study are to measure the satisfaction of users of the I-BOSS website at the Goods Traffic Directorate of Badan Pengusahaan (BP) Batam by integrating Technology Acceptance Model (TAM) and User Satisfaction models. For this study, a questionnaire based on a quantitative approach was used and distributed using purposive sampling technique, the criteria were business actors who had conducted licensing services through the I-BOSS web- site. Data analysis was done by using a structural equation model (SEM). Ac- cording to the results, can be stated that perceived ease of use affects perceived usefulness and user satisfaction, then attitude towards using affected by perceived usefulness and affects user satisfaction. Perceived usefulness and attitude towards using also mediate the effect of perceived ease of use on user satisfaction.

Keywords: User Satisfaction; I-BOSS; Technology Acceptance Model (TAM) (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-640-6_25

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DOI: 10.2991/978-94-6463-640-6_25

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