Navigating the Digital Frontier: A Qualitative Exploration of Digital Skills and Their Impact on Malaysia’s Digital Economy

Abdelhak Senadjki (), Au Yong Hui Nee (), Vikniswari a/p Vija Kumaran (), Thavamalar a/p Ganapathy () and Chitrah a/p Krishnan ()
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Abdelhak Senadjki: Universiti Tunku Abdul Rahman
Au Yong Hui Nee: Universiti Tunku Abdul Rahman
Vikniswari a/p Vija Kumaran: Universiti Tunku Abdul Rahman
Thavamalar a/p Ganapathy: Universiti Tunku Abdul Rahman
Chitrah a/p Krishnan: Universiti Tunku Abdul Rahman

A chapter in Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024), 2025, pp 309-332 from Springer

Abstract: Abstract Malaysia is experiencing an accelerated growth in its digital economy which points to a demand for a digitally skilled workforce. This study focuses on reviewing Malaysia’s underway digital skills training initiatives suggesting that digital skills are becoming crucial for workforce readiness and economic opportunities. The study was carried out using a qualitative research methodology by conducting 20 in-depth interviews and four focus group discussions to explore the defined skill gaps on career opportunities. Triangulation is the process of combining data from interviews, focus groups and document analysis in order to reveal patterns and themes. The study examines the talent strategies utilised in Malaysia, looking specifically at Industry 4.0 skills, competencies and programmes required for efficient talent management in the digital economy. The results showed important shortcomings in the existing talent management strategy, denoting the necessity for focussing initiatives on one specific area of concern or another. The study outlines several initiatives by public and private sector to match job market requirements with the digital skills on offer such as government-led programs, employer-driven upskilling efforts and digital education campaigns. Nevertheless, the study concludes that there is still a strong need for human competences, skills are necessary to collaborate and communicate in this new digital society. One of the critical success factors in orchestrating digital talent leadership. The study also calls for government intervention to upgrade its ICT infrastructure, especially in the countryside, to further boost digitalization. It also emphasizes on the importance of Industry 4.0 reskilling like data analytics, telling companies to get ahead with digital skilling initiatives. The study also suggests that companies should join forces with educational institutions to prepare the workforce for an increasingly digital economy, a recommendation that has implications not only for cybersecurity but all aspects of technology.

Keywords: Digital Skills; Malaysian Digital Economy; Workforce Development; Qualitative Research (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-666-6_19

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