High Quality Local Services to International Context: A Study Case of Hospitality Management in Bali

Putu Astri Lestari (), Ngurah Gede Dwi Mahadipta, Putu Yogi Agustia Pratama and G. D. A. Wicaksana
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Putu Astri Lestari: Institut Desain Dan Bisnis Bali, Retail Management
Ngurah Gede Dwi Mahadipta: Institut Desain Dan Bisnis Bali, Digital Business
Putu Yogi Agustia Pratama: Institut Desain Dan Bisnis Bali, Digital Business
G. D. A. Wicaksana: Institut Desain Dan Bisnis Bali, Retail Management

A chapter in Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024), 2025, pp 462-473 from Springer

Abstract: Abstract Study provided here aiming for identifying Balinese customers regarding local services provided by local people in the hospitality industry. This was done in response to the rapid development of the hospitality sector in Bali, which creates challenge for the local people. The theories used were the theory of management as well as planned behavior theory. This study’s categorization belongs to quantitative, employing a survey design. A survey was conducted using 29 items of questions provided via Google Forms. The results were considered positive from the customers’ perspectives, implying that local services in Bali must be maintained. Furthermore, management should understand the importance of maintaining high standards for local services to ensure customer satisfaction.

Keywords: Management; Satisfaction; Local Services (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-666-6_28

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DOI: 10.2991/978-94-6463-666-6_28

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