The Effect of Organizational Justice, Servant Leadership, and Emotional Intelligence on Organizational Citizenship Behavior of Employees at PT DM Baru Retailindo Bantul

Vita Tri Wahyuni (), Didik Subiyanto and Tri Ratna Purnamarini
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Vita Tri Wahyuni: Universitas Sarjanawiyata Tamansiswa
Didik Subiyanto: Universitas Sarjanawiyata Tamansiswa
Tri Ratna Purnamarini: Universitas Sarjanawiyata Tamansiswa

A chapter in Proceedings of the 3rd International Conference on Management and Business (ICOMB 2024), 2025, pp 287-298 from Springer

Abstract: Abstract This study examines the problem of low organizational citizenship behavior (OCB) at PT DM Baru Retailindo, where employees only focus on their roles and participate less in internal activities. In the face of intense competition in the retail industry, companies need employees with high OCB to increase productivity and strengthen competitiveness. Therefore, this research aims to analyze the influence of organizational justice, servant leadership, and emotional intelligence on the OCB of PT DM Baru Retailindo employees. Sampling utilized non-probability sampling with a saturated sampling technique, where the entire population was used, so the sample size was 60 respondents. The results of this study show that organizational justice does not have a positive significant influence on increasing employee organizational citizenship behavior, servant leadership can significantly increase employee organizational citizenship behavior, and emotional intelligence can also significantly increase employee organizational citizenship behavior. Then, organizational justice, servant leadership, and emotional intelligence together significantly increase employee organizational citizenship behavior.

Keywords: Organizational Justice; Servant Leadership; Emotional Intelligence; Organizational Citizenship Behavior (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-698-7_30

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DOI: 10.2991/978-94-6463-698-7_30

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