From Shelves to Screens: the Evolution of Library Services in Response to User Needs

Prasanna Kumar Muduli (), Bijayalaxmi Rautaray () and Shradhanjali Nayak
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Prasanna Kumar Muduli: KIIT Deemed to Be University, PhD Scholar, Department of Library and Information Science
Bijayalaxmi Rautaray: KIIT Deemed to Be University, Director, Library & Head, Department of Library and Information Science
Shradhanjali Nayak: KIIT Deemed to Be University, Director, Public Relations

A chapter in Proceedings of the International Conference on Marching Beyond the Libraries (ICMBL): Leadership, Creativity, and Innovation (ICMBL 2024), 2025, pp 159-176 from Springer

Abstract: Abstract This paper looks at the transformation of library services by analysing how physical services transformed into digital services that meet the current way people expect to access and use information. It assesses the 'state of the art' of library services and documents the progress that libraries have made over time to respond to the needs of the people. The focus is within the framework of the changing user needs towards core services, the introduction of technology to enhance operational efficiency within the library, and the adapting to the twenty-first-century employee challenges such as lack of financial resources, the divide between those with internet access and those without, and the shortage of skilled personnel. When looking at the future, the paper predicts new trends such as artificial intelligence, open educational resources, and digital book initiatives to determine the next distance of the library service. Positioning itself as a community centre and leader in accessing information and library studies can meet the developed needs of users in the digital world. This paper underscores libraries' vital role in fostering lifelong learning, equitable access to information, and community engagement, affirming their importance in the 21st century.

Keywords: Innovation; Evolution of library services; Digital libraries; Traditional libraries; User demands; Technological advancements; Artificial intelligence in libraries; Digital literacy; Library challenges; future of libraries (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-712-0_14

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