Linking Education and Skills with Work Ethic and Quality Service

Marwa Naazla (), Hamrullah Hamrullah and Andi Ratna Sari Dewi
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Marwa Naazla: Hasanuddin University
Hamrullah Hamrullah: Hasanuddin University
Andi Ratna Sari Dewi: Hasanuddin University

A chapter in Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024), 2025, pp 2603-2612 from Springer

Abstract: Abstract This study aims to assess the impact of education and skill levels on government service quality and work ethic within the General Section of the Regional Secretariat of Mamuju Regency. By employing path analysis, this research examines the causal relationship between these variables through hypothesis testing. The study population consists of 21 personnel from the Regional Secretariat of Mamuju Regency. The findings reveal that education positively influences work ethic, which, in turn, enhances service quality. This suggests that higher educational attainment contributes to a stronger work ethic, ultimately improving government service delivery. However, the results indicate that skill level does not directly affect work ethic. Despite this, work ethic remains a crucial determinant in improving service quality within the General Section. Overall, the study highlights the essential role of work ethic in ensuring superior government services. The findings emphasize the need for continuous educational development among personnel to strengthen their work ethic and improve public service efficiency in the General Section of the Regional Secretariat of Mamuju Regency.

Keywords: Work ethic; service quality; education level; skill level; knowledge (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-758-8_210

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DOI: 10.2991/978-94-6463-758-8_210

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