Research Trends in Digital Transformation of Public Services: Mapping Themes and Concepts Based on Scopus Database

Fatwandy Nur (), Hasniati Hasniati (), Nurlinah Nurlinah () and Akmal Ibrahim ()
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Fatwandy Nur: Hasanuddin University, Doctoral Program in Public Administration, Faculty of Social and Political Science
Hasniati Hasniati: Hasanuddin University, Department Program in Political Science, Faculty of Social and Political Science
Nurlinah Nurlinah: Hasanuddin University, Department Program in Political Science, Faculty of Social and Political Science
Akmal Ibrahim: Hasanuddin University, Department Program in Public Administration, Faculty of Social and Political Science

A chapter in Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024), 2025, pp 20-30 from Springer

Abstract: Abstract Digitalization of public services has been a significant technological innovation in improving the efficiency and effectiveness of government services. However, digital transformation in the public sector faces various challenges, especially in meeting multi-stakeholder interests and complex decision-making processes. This study aims to identify research trends and key concepts in the digital transformation of public services by analyzing articles indexed in Scopus from 2020 to 2024. The research method used is bibliometric analysis with the SLR (Systematic Literature Review) approach utilizing the Scopus database. The results show that research in the digital transformation of public services has increased significantly, especially in the fields of social and computer science. The study also found that the COVID-19 pandemic accelerated the digital transformation process, especially in public service delivery. In conclusion, this study highlights the importance of local participation in digital transformation as well as the role of digital technology in improving the quality of public services.

Keywords: Digital Transformation; Digital Government; Public Services; Bibliometric Analysis (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-791-5_4

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DOI: 10.2991/978-94-6463-791-5_4

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