Fulfillment of Components of Hajj and Umrah Service Standards at the Office of The Ministry of Religion of Jeneponto Regency

Muh. Taufik Fajar ()
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Muh. Taufik Fajar: Hasanuddin University, Magister of Public Administration, Faculty of Social and Political Sciences

A chapter in Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024), 2025, pp 414-426 from Springer

Abstract: Abstract This study aims to determine the Quality of Hajj and Umrah Services at the Office of the Ministry of Religion of Jeneponto Regency. This research includes descriptive qualitative research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data reduction, data presentation, and conclusion drawn. The results of the study show that the quality of the Fulfillment of the Hajj and Umrah Service Standard Components at the Office of the Ministry of Religion of Jeneponto Regency has not met the service quality standards in the service quality dimension, namely: 1. (Tangibel) 2. (Reliability) 3. (Responsiveness) 4. (Guarantee) and 5. (Emphasis). Of these five dimensions, they have not been able to provide quality services to the community. There are still some things that are in the dimension of Direct and Responsive Evidence. Further improvements are still needed which are important for the Jeneponto Regency Ministry of Religion office to optimize Hajj and Umrah services and realize quality services.

Keywords: Public services; Service Quality; Hajj and Umrah services (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-791-5_42

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DOI: 10.2991/978-94-6463-791-5_42

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