The Influence of Emotional Intelligence on Employee Job Satisfaction (A Study in A Retail Company in Bandung)

Isniar Budiarti (), Hadi Purnomo and Sindi Fatikasary
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Isniar Budiarti: Universitas Komputer Indonesia, Department of Management, Faculty of Economics & Business
Hadi Purnomo: Universitas Komputer Indonesia, Department of Management, Faculty of Economics & Business
Sindi Fatikasary: Universitas Komputer Indonesia, Department of Management, Faculty of Economics & Business

A chapter in Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025), 2025, pp 51-61 from Springer

Abstract: Abstract This study aims to analyze the impact of emotional intelligence on employee job satisfaction in a retail company in Bandung. The research employs a quantitative approach with a cross-sectional design, collecting data through questionnaires and analyzing it using simple linear regression. The findings indicate that emotional intelligence has a positive and significant effect on job satisfaction. The regression analysis reveals that an increase in employees’ emotional intelligence contributes to higher job satisfaction levels. The coefficient of determination (R2) of 76.4% suggests that emotional intelligence accounts for the majority of variability in job satisfaction, while the remaining 23.6% is influenced by other factors. Based on these findings, companies are advised to implement emotional intelligence training programs to enhance employee satisfaction and overall performance.

Keywords: Emotional Intelligence; Job Satisfaction; Retail Company (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-795-3_6

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DOI: 10.2991/978-94-6463-795-3_6

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