Review of The Needs for Passenger Service Facilities With Special Needs at Bitung Ferry Port, North Sulawesi Province

Paulina Ferdinand Pusriansyah (), Desti Yuvita Sari, Novrianti Puspitasari and Febby Yanti
Additional contact information
Paulina Ferdinand Pusriansyah: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Desti Yuvita Sari: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Novrianti Puspitasari: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Febby Yanti: Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

A chapter in Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024), 2025, pp 145-150 from Springer

Abstract: Abstract Bitung Ferry Port is one of the public facilities intended for the general public without exception including users of special needs services. In the implementation of the transportation system, security and comfort are things that need to be prioritized for users of transportation services. However, different things are felt by users of special needs services who are active at Bitung Ferry Port because facilities for passengers with special needs are not yet available. Based on the results of the survey, it was found that there were no facilities for passengers with special needs such as no guide tiles, the area and toilet doors that were not accessible for passengers with special needs and the elderly, breastfeeding rooms that were not functioning properly, doors/gates that were not accessible to wheelchairs, stair buildings without ramps, ticket counters/counters that were not at the appropriate height, no information/audio travel, and waiting rooms that did not provide priority seats and special wheelchair areas. This is not in accordance with PM 98 of 2017 concerning the provision of accessibility in Public Transportation Services for users of special needs services, which means that all public transportation services must provide facilities for users of special needs services. Based on the results of the analysis, there are passengers with special needs who are active at the Bitung Ferry Port. So the role of BPTD Class II of North Sulawesi Province is needed to build several facilities for passengers with special needs to ensure equal rights for service users.

Keywords: Facilities; Passengers with Special Needs; Elderly (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-843-1_14

Ordering information: This item can be ordered from
http://www.springer.com/9789464638431

DOI: 10.2991/978-94-6463-843-1_14

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().