Evaluation of Pedestrian Passenger Perceptions of the 16 Ilir River Port Services in Palembang City

Monica Amanda (), Sri Kartini, Febriansyah Febriansyah, Novi Tri Susanto and Siti Nurlaili Triwahyuni
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Monica Amanda: Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang
Sri Kartini: Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang
Febriansyah Febriansyah: Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang
Novi Tri Susanto: Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang
Siti Nurlaili Triwahyuni: Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

A chapter in Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024), 2025, pp 4-15 from Springer

Abstract: Abstract The high intensity of the community in using river transportation services can be seen from the amount of productivity. The 16 Ilir River Port which serves passengers and goods has an average productivity level of transporting passengers for 5 years from 2019 to 2023 of 479,701 people with an average number of ships docked of 91,012 ships and a total of 108,663 tons of goods. The purpose of this study is to determine the performance of the port in terms of service aspects from the development factors of the number of passengers and the pedestrian customer satisfaction index. Data collection using questionnaires and interviews with indicators based on the Decree of the Directorate General of Land Transportation Number KP-DRJD 539 of 2022 concerning Guidelines for Planning, Development and Performance Evaluation of River, Lake and Ferry Ports. This research is a quantitative research because it uses statistical tests with the Importance Performance Analysis (IPA) method in determining the scale of improvement. The results of the study were obtained development number of passengers at the 16 Ilir River Port in Palembang City after the quickwins program experienced fluctuations with a development value of 25 included in the performance value interval of 60

Keywords: Service; Passengers; Pedestrians; River Port; IPA (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-843-1_2

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