Corporate Social Responsibility and Stakeholder Engagement: A Scoping Review of the Literature

Vandana Kumari () and Nishtha Pareek ()
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Vandana Kumari: Department of Commerce and Management Banasthali Vidyapith, Research Scholar
Nishtha Pareek: Department of Commerce and Management Banasthali Vidyapith, Associate Professor

A chapter in Proceedings of the International Conference on Artificial Intelligence in Management for Business and Industrial Growth (AIMBIG 2025), 2025, pp 371-382 from Springer

Abstract: Abstract Corporate Social responsibility (CSR) is enthusiastic dimension of building the employees and the societies that are associated with the businesses. The current literature has remained curious to know that CSR activities are connected to stakeholder interactions and profitability. The current research paper relies on a scoping review conducted to investigate the role played by practice of CSR in respect to its ability to make stakeholders participate in organizations and realize performance. Scholarly vision of strategies of communication and strategic orientation and strategic success factors and combined perspective on organization behavior combine underlying on the aspect of interaction between CSR and the stakeholder, culminating as the synthesis of the scholarly views appeared in the article. On November 2014-24, the systematic searches were applied in online databases and 47 of the articles were located in which CSR is a primary or secondary outcome variable. The selection involved use of different keywords and inclusion criteria in the library like the Web of Science, JSTOR and Scopus database. The findings indicate that, despite the positive relationship between CSR and programmes, not everything may have hypothesour consistent impacts on the social and environmental outcomes and rely on the organisational environments, CSR and coverage provided by the strategies on the stakeholders. In addition to this, a division on methodology of measuring the result of CSR and the spread of interpretation of results also pose as a significant impediment. This evidence indicates the possibilities of CSR as an agent promoting sustainability, an instrument of establishing trust, and as a foundation of corporate legitimacy and the need of future studies to establish more strategic models and definite measurement strategies.

Keywords: Corporate Social Responsibility; Stakeholder Engagement; CSR Initiatives; Financial Performance; Transparency (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-898-1_25

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DOI: 10.2991/978-94-6463-898-1_25

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