Analysis of Policy Text and Implementation of “Efficiently Accomplishing One Task” from the Perspective of Public Value

Ziyu Wang ()
Additional contact information
Ziyu Wang: Lingnan University, Graduate School

A chapter in Proceedings of the 2025 4th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2025), 2025, pp 420-434 from Springer

Abstract: Abstract Against the backdrop of digital transformation, the Chinese government has actively advanced the reform of “efficiently accomplishing one task” to optimize government services and enhance administrative efficiency. Based on the “Goal-Support-Capability” three-dimensional model of the public value theory, and combined with the practical cases of Tianjin and Harbin, this paper analyzes the implementation path of this policy and the path of its public value creation. The study finds that by integrating online and offline channels, innovating government service models, and empowering with digital technologies, both cities have significantly improved work efficiency and public satisfaction, while also introducing differentiated measures in line with local characteristics. However, issues such as the digital divide and cross-regional collaboration still need to be further addressed. In the future, the government should continue to deepen the application of technology and institutional innovation, balance efficiency and equity, and promote the development of government services towards intelligence and inclusiveness, so as to realize broader public value.

Keywords: Efficiently accomplish one task; Digital government; Public value; Digital transformation; Government services (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-916-2_46

Ordering information: This item can be ordered from
http://www.springer.com/9789464639162

DOI: 10.2991/978-94-6463-916-2_46

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().