Assessment of Service Quality Dimensions and Student’s Satisfaction in Using E Payment Services of University of Batangas - Batangas Campus

Dexter Villas ()
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Dexter Villas: College of Business, Accountancy and Hospitality Management University of Batangas

A chapter in Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025), 2025, pp 496-513 from Springer

Abstract: Abstract The growth of e-payment services has made digital transactions much more efficient and convenient. However, because of the perceived hazards and limitations, many Filipino users are still reluctant to utilize e-payment methods. Users’ happiness and perceptions of the e-payment services’ service quality, along with certain associated difficulties, are examined in this correlation study, with a focus on a private Philippine institution. According to the results of a poll conducted among 253 college students, the most popular way to make monthly electronic payments is through e-wallets. The findings also imply that students’ satisfaction with e-payment systems is positively correlated with the system’s service quality, particularly with regard to certainty, dependability, and efficiency. Establishing clear security standards and rules, as well as provisions for university staff training to efficiently administer the system and support the students, are examples of policies that must be put into place in order to emphasize service quality factors. The creation of an e-payment system that is more dependable, inventive, high-quality, and sustainable will be significantly impacted by these findings. By encouraging the development of dependable and robust financial technology and by enabling safe and effective economic transactions, this study directly relates to UN SDGs 8 (Decent Work and Economic Growth) and 9 (Industry, Innovation, and Infrastructure). By incorporating digital literacy into the university curriculum, UN SDG 4 also advances (Quality Education) by preparing students for a tech-driven economy.

Keywords: E-payment; Service Quality; Technology Acceptance Model; Perceived Usefulness; Perceived Ease of Use; Student’s Satisfaction; University of Batangas (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-968-1_34

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DOI: 10.2991/978-94-6463-968-1_34

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