Design principles for digital value co-creation networks: a service-dominant logic perspective

Michael Blaschke (), Uwe Riss (), Kazem Haki () and Stephan Aier ()
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Michael Blaschke: London School of Economics and Political Science
Uwe Riss: University of Applied Sciences
Kazem Haki: University of St. Gallen
Stephan Aier: University of St. Gallen

Electronic Markets, 2019, vol. 29, issue 3, No 10, 443-472

Abstract: Abstract Information systems (IS) increasingly expand actor-to-actor networks beyond their temporal, organizational, and spatial boundaries. In such networks and through digital technology, IS enable distributed economic and social actors to not only exchange but also integrate their resources in materializing value co-creation processes. To account for such IS-enabled value co-creation processes in multi-actor settings, this research gives rise to the phenomenon of digital value co-creation networks (DVNs). In designing DVNs, it is not only necessary to consider underpinning value co-creation processes, but also the characteristics of the business environments in which DVNs evolve. To this end, our study guides the design of DVNs through employing service-dominant logic, a theoretical lens that conceptualizes value co-creation as well as business environments. Through an iterative research process, this study derives design requirements and design principles for DVNs, and eventually discusses how these design principles can be illustrated by expository design features for DVNs.

Keywords: Digital value co-creation networks (DVNs); Design requirements; Design principles; Design features; Service-dominant (S-D) logic; Design science research (DSR) (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (14)

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DOI: 10.1007/s12525-019-00356-9

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