The Effect of Perceived Usefulness, Perceived Ease of Use, Reward, and Perceived Risk toward E-Wallet Usage Intention

Akmal Nashren Abd Malik () and Sharifah Nurafizah Syed Annuar ()
Additional contact information
Akmal Nashren Abd Malik: Faculty of Business and Management, Universiti Teknologi Mara
Sharifah Nurafizah Syed Annuar: Faculty of Business and Management, Universiti Teknologi Mara

A chapter in Eurasian Business and Economics Perspectives, 2021, pp 115-130 from Springer

Abstract: Abstract Entering the era of technology modernization, E-wallet can be considered as a leading method of payment that is continuously being used by the worldwide consumers. However, this type of services is still in the early stages and unfamiliar among Malaysian consumers. Until now, only few research papers were discovered toward the measurement of E-wallet usage intention in Malaysia. The factors affecting consumers’ intention toward the usage of E-wallet specifically among youth with range of age of 18–30 years old need to be examined in this paper. Perceived usefulness, perceived ease of use, perceived risk, and reward are the variables that are being used to identify the relationships with E-wallet usage intention by the consumers in Malaysia. To construct the conceptual framework, technology acceptance model (TAM) is selected for this research. The results show that perceived usefulness, perceived ease of use, and reward have a direct effect toward intention to use E-wallet. However, perceived risk has no direct effect toward intention to use E-wallet. There were 251 respondents, and an online questionnaire was used for data collection. This research paper expected to contribute to the literature particularly on E-wallet by finding causes that influence consumer usage intention toward E-wallet.

Keywords: E-wallet; Technology acceptance model; Youth; Technology; Malaysia (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-030-65147-3_8

Ordering information: This item can be ordered from
http://www.springer.com/9783030651473

DOI: 10.1007/978-3-030-65147-3_8

Access Statistics for this chapter

More chapters in Eurasian Studies in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().