Cloud Enterprise Resource Planning System and Its Implication on Accountants

Kenny Wei Jie Quah (), Zubir Azhar () and Krishnen Kishan ()
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Kenny Wei Jie Quah: School of Management, Universiti Sains Malaysia
Zubir Azhar: School of Management, Universiti Sains Malaysia
Krishnen Kishan: School of Management, Universiti Sains Malaysia

A chapter in Eurasian Business and Economics Perspectives, 2023, pp 189-202 from Springer

Abstract: Abstract. An enterprise resource planning (ERP) system has become essential for organizations to ensure better decision-making by improving their information processing capability. More recently, more organizations have shifted from ERP systems to cloud ERP (CERP) systems for greater flexibility and accessibility. This paper examines how implementing a CERP system within an organization affects its accountants. Specifically, this paper analyzes the implementation of the CERP system in a Malaysian medium-sized engineering company and the associated implications. This paper uses a qualitative interpretive case study approach. This paper draws on actor-network theory (ANT) to analyze accountants’ changing roles after implementing the CERP system in the case company. The results from this case study suggest that implementing the CERP system has changed accountants’ roles from merely performing routine accounting tasks to setting up and configuring the CERP system, particularly in the posting module. Such a change indicates that the CERP system has transformed accountants’ roles to perform routine accounting and technical-related work. As a result, accountants in the case company end up working with the CERP system, which changes how they perform their daily accounting tasks and engage with the system to align with their accounting functions. Future research may analyze how the CERP system is implemented in multinational companies (MNCs), whereby their CERP system might be more complex to cater to challenging business requirements.

Keywords: Cloud-based ERP; Changing roles; Actor-network theory; Case study (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-031-30061-5_12

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DOI: 10.1007/978-3-031-30061-5_12

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