Natural Language Processing in Strategy and Implementation

Tankiso Moloi () and Tshilidzi Marwala
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Tankiso Moloi: University of Johannesburg, School of Accounting
Tshilidzi Marwala: University of Johannesburg

Chapter 6 in Artificial Intelligence and the Changing Nature of Corporations, 2021, pp 77-95 from Springer

Abstract: Abstract This chapter discusses the concept of natural language processing (NLP), specifically how the NLP is applied. The chapter further outlines the typical functions of the NLP. In addition, it explores the NLP in strategy and strategy implementation. The NLP is a branch of computer science, AI and linguistics that focuses on the interaction between computer programs and human language. There are three functions of the NLP, namely, machine translation (MT), text summarisation and sentiment analysis (SA). MT is a branch of computer linguistics that analyses the use of computerised tools to translate the context derived from this, from one language to the next. The language that is being translated is the human language. Automatic text summarisation refers to a process of bringing about a succinct and meaningful summary of the text. SA is a way of finding out the polarity or strength of the opinion that is expressed in written text. The opinion could be either positive or negative. MT has three major approaches, namely, rule-based MT, statistical MT and neural MT. A rule-based system would typically require the expert to know both the source and the target languages. This knowledge is then used to develop syntactic, semantic and morphological rules to achieve the translation. The statistical approach uses statistical models based on the analysis of bilingual text corpora. The neural MT approach uses neural networks to achieve machine translation. There are two broad categories of text summarisation approaches, namely, extractive summarisation and abstractive summarisation. Furthermore, there are four popular types of SA, namely, the fine-grained SA, emotion detection, aspect-based SA and multilingual SA. The firm that deploys the NLP and ML in Big Data Analytics would gain crucial and better insights, setting the firm apart from its competitors.

Date: 2021
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DOI: 10.1007/978-3-030-76313-8_6

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