Building and Maintaining Public Trust

Javad Mottaghi (), Russell Fralich () and Taïeb Hafsi ()
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Javad Mottaghi: HEC Montréal, International Business
Russell Fralich: HEC Montréal, Management
Taïeb Hafsi: HEC Montréal, Management

Chapter 9 in Public Service Media Organizations and Society, 2026, pp 91-98 from Springer

Abstract: Abstract Trust rests on the degree of confidence that the public and society have in the content and information disseminated by the media. This connection impacts the hearts and minds of the public and gives a sense of ownership and attachment to the idea of media as a home for public discourse.

Date: 2026
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DOI: 10.1007/978-3-032-23588-6_9

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