Background of Key Concepts

Vijaya Sunder M () and L. S. Ganesh ()
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Vijaya Sunder M: Indian School of Business, Operations Management
L. S. Ganesh: Indian Institute of Technology Madras, Department of Management Studies

Chapter Chapter 2 in Lean Six Sigma in Banking Services, 2020, pp 11-21 from Springer

Abstract: Abstract This chapter sets a background by introducing key concepts across various related topics including Service Quality, Competitive Advantage in quality, Continuous Improvement, Organizational learning, Lean, Six Sigma, and Lean Six Sigma (LSS). This chapter familiarizes the readers with these backgrounds so that, even if the reader does not have any pre-requisite knowledge about Quality Management, should be able to understand the rest of the contents of the book easily.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:fuobcp:978-981-15-3820-9_2

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DOI: 10.1007/978-981-15-3820-9_2

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