Operational Metrics and Technical Platform for Measuring Bank Process Performance

Markus Kress () and Dirk Wölfing ()
Additional contact information
Markus Kress: University of Karlsruhe (TH)
Dirk Wölfing: cirquent | BMW Group

Chapter 13 in Handbook on Information Technology in Finance, 2008, pp 291-310 from Springer

Abstract: Abstract The progressive globalization of financial markets is requiring major adaptation on the part of market participants to move beyond national-level competition and achieve international and global competitiveness. The entire banking industry is now focusing on major performance enhancements and gains in domestic market share as a springboard to successful international expansion. Banks are concentrating their efforts on market segments offering the potential for growth and rising profits, resulting in a reorientation within the overall financial services sector. New types of banks, including distribution, processing and portfolio banks, are evolving as the market consolidates due to mergers and acquisitions. This dual trend toward specialization and consolidation is forging banks that will be able to compete in international and global markets.

Keywords: Business Process; Data Warehouse; Service Call; Discount Cash Flow; Discount Cash Flow (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-540-49487-4_13

Ordering information: This item can be ordered from
http://www.springer.com/9783540494874

DOI: 10.1007/978-3-540-49487-4_13

Access Statistics for this chapter

More chapters in International Handbooks on Information Systems from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().