Process Management for Knowledge Work

Thomas H. Davenport ()
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Thomas H. Davenport: Babson College

A chapter in Handbook on Business Process Management 1, 2010, pp 17-35 from Springer

Abstract: Abstract In this chapter, the topic of using process improvement approaches to improve knowledge work is addressed. The effective performance of knowledge work is critical to contemporary sophisticated economies. It is suggested that traditional, engineering-based approaches to knowledge work are incompatible with the autonomy and work approaches of many knowledge workers. Therefore, a variety of alternative process-oriented approaches to knowledge work are described. Emphasis is placed on differentiating among different types of knowledge work and applying process interventions that are more behaviorally sensitive.

Keywords: Knowledge Management; Knowledge Creation; Knowledge Work; Process Orientation; Agile Method (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-00416-2_2

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DOI: 10.1007/978-3-642-00416-2_2

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