Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Florian Johannsen (), Susanne Leist () and Gregor Zellner ()
Additional contact information
Florian Johannsen: University of Regensburg
Susanne Leist: Universität Regensburg
Gregor Zellner: ibi research at the Universität Regensburg GmbH

A chapter in Handbook on Business Process Management 1, 2015, pp 393-416 from Springer

Abstract: Abstract Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six Sigma approach is being increasingly discussed in both literature and practice. This chapter is the result of the prototypical implementation of Six Sigma at an automotive bank; the focus is on the selection and the combination of quality techniques used at an automotive bank which are the crucial points of the successful implementation.

Keywords: Business Process; Quality Management; Control Chart; Financial Service; Technology Acceptance Model (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (2)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-45100-3_17

Ordering information: This item can be ordered from
http://www.springer.com/9783642451003

DOI: 10.1007/978-3-642-45100-3_17

Access Statistics for this chapter

More chapters in International Handbooks on Information Systems from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().