Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Parul Gupta (), Apeksha Hooda (), Anand Jeyaraj (), Jonathan J.M. Seddon () and Yogesh K. Dwivedi ()
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Parul Gupta: Business and Corporate Law Management, Development Institute Gurgaon
Apeksha Hooda: Jindal Global Business School, O P Jindal Global University
Anand Jeyaraj: Wright State University
Jonathan J.M. Seddon: Audencia Business School
Yogesh K. Dwivedi: Swansea University

Information Systems Frontiers, 2025, vol. 27, issue 3, No 11, 1089-1105

Abstract: Abstract Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

Keywords: E-government Trust; Perceived Privacy and Security; Perceived risk; Trust in Internet; Trust in Government (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s10796-024-10497-8

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