Impact of Inter and Intra Organizational Factors in Healthcare Digitalization: a Conditional Mediation Analysis

Prasanta Kumar Pattanaik (), Shivam Gupta (), Ashis K. Pani (), Urmii Himanshu () and Ilias O. Pappas ()
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Prasanta Kumar Pattanaik: XLRI - Xavier School of Management
Shivam Gupta: Supply Chain Management & Decision Support, NEOMA Business School
Ashis K. Pani: XLRI - Xavier School of Management
Urmii Himanshu: XLRI - Xavier School of Management
Ilias O. Pappas: Norwegian University of Science and Technology

Information Systems Frontiers, 2025, vol. 27, issue 3, No 20, 1275-1302

Abstract: Abstract Digitalization of the healthcare industry is a major trend and focus worldwide. It has the capability to improve the quality of care, reduce costs, and increase accessibility. India’s Healthcare Vision 2030 serves as a driving force compelling healthcare organization in India to embrace digitalization in their operations and services. We surveyed Indian healthcare employees to provide a comprehensive understanding of how external factors impact an organization's internal resources towards successful adoption of healthcare digitalization. The integration of three theoretical perspectives Institutional Theory (IP), Resource-Based View (RBV), and Absorptive Capacity Theory (ACT)) enables a more holistic and intricacies view. Our results emphasize that healthcare digital transformation requires more than just investment and time. Neglecting to respond to external pressures can lead to limited outcomes in digitalization efforts. It necessitates the presence of an appropriate organizational culture, accompanied by strong belief and support from top management.

Keywords: Electronic Health Information Exchange System; Paperless Healthcare; Institutional Theory; Resource-based View; Organizational Culture; Healthcare Digitalization (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s10796-024-10522-w

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