Impacts of collaborative IS on software development project success in Indian software firms: a service perspective

Khire Rushikesh Ulhas (), Jung-Yu Lai () and Juite Wang ()
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Khire Rushikesh Ulhas: National Chung Hsing University
Jung-Yu Lai: National Chung Hsing University
Juite Wang: National Chung Hsing University

Information Systems and e-Business Management, 2016, vol. 14, issue 2, No 6, 315-336

Abstract: Abstract The collaborative work of team members has become a common occurrence in software development projects. Collaborative information systems (CIS), designed to facilitate and support teamwork, appear critical for software project success. However, the quality and convenience of the services and functions delivered by CIS have not received robust attention in academia. Hence, the current study investigates the role of the CIS service characteristics of service quality and service convenience in teamwork and software development project success using DeLone and McLean’s (D&M) Information System (IS) Success Model as the theoretical framework. This study incorporates the success indicators of teamwork quality, teamwork performance, and project success as measured by software quality and project performance. Data from 153 Indian software companies confirm that collaborative IS services, as well as teamwork quality/performance, are central to software development project success. We believe that the findings of this study will be helpful to project managers of software development firms.

Keywords: Collaborative information system (CIS); Service convenience; Service quality; Software development; Project success; Teamwork (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/s10257-015-0285-4

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