Flights Go On, Inquires Pass Through

Theodoros Katerinakis
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Theodoros Katerinakis: Drexel University

Chapter Chapter 7 in The Social Construction of Knowledge in Mission-Critical Environments, 2019, pp 183-207 from Springer

Abstract: Abstract The high-complexity environment of the flight deck follows the model spoken-heard-understood-applied in the interaction and action of ATC and pilots. Aviation systems require the maximum amount of information expressed with the minimum of effort and consuming the minimum of time. A successful flight is a systemic interactional accomplishment of human performance. This book follows a communication orientation to investigate the knowledge applied; every interaction is based on a first event, time is important, and communication process is a product of what actors have learned, inward, in ways that permit skill and event growth and discovery of knowledge from their awareness. Separation of situation awareness (SA) in types denotes that a practitioner could commit in awareness of any type. ATC needs to sustain GA, for the big picture ahead, while addressing/replying with LA to each flight; TA is necessary for the required separation in the limited airways. The book has at least four streams of theoretical contribution with policy implications: (i) the deconstruction of silence phenomenon in multiple dimensions, as part of an interaction and accountability process; (ii) the synthetic proposition of voice, as consolidating paralanguage and hesitation and nonverbal and verbal attributes, in the aviation communication channel; (iii) situation awareness (LA, TA, GA), as a knowledge prerequisite; and (iv) the mother tongue as a non-conflictual tool of linguistic security, instead of competing with the lingua franca in aviation, the topical standardized English. Partnerships with aviation authorities and professionals lead the way for further research and inquiry for the culture of immediacy, rule governance, and knowledge for expertise.

Keywords: Systems analysis; Human factors; Situation awareness; Briefing-debriefing; Fault tolerance; Flying instinct; Macdonaldization (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:innchp:978-3-319-91014-7_7

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DOI: 10.1007/978-3-319-91014-7_7

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