We Need to Dig a New Suez Canal: How Can ICT Help Changing Compliance Costs in the Next 20 Years?

Arre Zuurmond () and Frank Robben
Additional contact information
Arre Zuurmond: Delft University, Delft

Chapter Chapter 16 in Business Regulation and Public Policy, 2009, pp 1-19 from Springer

Abstract: Abstract In this chapter, we explore the paper-based functional hierarchy (Mintzbergs’ machine bureaucracy) as one of the important origins of the administrative burden. In such a functional hierarchy, the knowledge of the professionals on the one hand and the information of the clients on the other are two important resources. Both resources need to be managed for the organization to be effective and efficient. In the functional hierarchy the professional knowledge and the information of clients both are organized in stovepipes. Both resources have a low level of integration, intra-organizational as well as inter-organizational. We witness two trends. First, ICTs (‘classical ICT’ and internet technology) create an inter-organizational information infrastructure that is becoming interoperable. Second, professional knowledge is becoming modularized, with organizations starting to share their professionals and their knowledge in focusing on core competencies, outsourcing all other activities (and the relevant knowledge) and creating shared service centers. This results in a radical transformation of organizations. This transformed organizational infrastructure can deliver integrated services, by pooling different modules into one service delivery value chain and reusing all relevant information that is readily available in the interoperable, inter-organizational information infrastructure. This transformation of the organization results in potentially high levels of reduction of the administrative burden, without reducing the number and the level of norms and regulations.

Keywords: Business Process; Core Competency; Administrative Burden; Modular Organization; Organizational Entity (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:inschp:978-0-387-77678-1_16

Ordering information: This item can be ordered from
http://www.springer.com/9780387776781

DOI: 10.1007/978-0-387-77678-1_16

Access Statistics for this chapter

More chapters in International Studies in Entrepreneurship from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().