Service Parts Management in China

Steven Aschkenase and Keith Nash
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Steven Aschkenase: Deloitte Consulting Overseas Services LLC
Keith Nash: Deloitte Consulting LLC

Chapter Chapter 10 in Building Supply Chain Excellence in Emerging Economies, 2007, pp 223-240 from Springer

Abstract: Abstract Aftermarket service parts can be an extremely lucrative business, yet most OEMs only capture a fraction of its profit potential. The situation is even more pronounced in China and other emerging markets, where cultural behavior, infrastructure limitations and market barriers make it hard for foreign OEMs and their dealers to compete with unauthorized service parts providers. This chapter examines the unique challenges of selling and distributing service parts in an emerging market, and offers foreign OEMs specific advice to make their service parts operations more efficient and profitable.

Keywords: Supply Chain; Reverse Logistics; Safety Stock; Logistics Cost; Mature Market (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isochp:978-0-387-38429-0_10

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DOI: 10.1007/978-0-387-38429-0_10

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