Flexibility Principles

Stephen C. Graves

Chapter 3 in Building Intuition, 2008, pp 33-49 from Springer

Abstract: Consider a setting with multiple demand classes that are served by a set of resources. When each resource is limited to serving only one demand class, we can often have a situation where some resources are under-utilized and idle, while others are over-utilized and not able to meet the demand. One tactic for dealing with this situation is to make each resource more flexible so that it can serve more than one demand class. But how much flexibility should each resource have and what is the best way to deploy flexibility across the resources? This chapter shows that when done right, limited flexibility can provide almost the same level of benefits as complete flexibility.

Keywords: Call Center; Demand Scenario; Time Buffer; Closed Chain; Limited Flexibility (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:isochp:978-0-387-73699-0_3

Ordering information: This item can be ordered from
http://www.springer.com/9780387736990

DOI: 10.1007/978-0-387-73699-0_3

Access Statistics for this chapter

More chapters in International Series in Operations Research & Management Science from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().